Investigating an issue with Storefront. Home Page, Admin Dashboard, Catalog API, Checkout API maybe affected

Major incident Storefront Storefront Home Page Storefront Catalog API Checkout Admin Dashboard PrintHub Order Admin Balance
2024-09-15 19:41 UTC · 3 hours, 9 minutes

Updates

Retroactive

The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

September 15, 2024 · 23:46 UTC
Monitoring

Our systems are currently under a severe Distributed Denial of Service (DDoS) attack. This attack involves approximately 8,000 IP addresses generating between 15,000 to 20,000 requests per second, which has led to significant overload on our OpenResty servers.

Due to the intensity of the attack, our servers are experiencing extreme strain, causing them to become unresponsive. Our technical team is diligently working to address these issues and restore service as quickly as possible.

We understand the disruption this may cause and sincerely apologize for the inconvenience. We appreciate your patience and understanding as we work through this challenging situation. We will provide updates as soon as we have more information on the progress.

September 15, 2024 · 23:24 UTC
Investigating

We are investigating Storefront issues to understand the full impact and mitigate this problem.
More updates to follow shortly.

September 15, 2024 · 19:46 UTC

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