Investigating an issue with Checkout. Payment Provider maybe affected
Minor incident
Checkout
Payment Provider
2025-10-06 02:57 UTC
· 23 hours, 14 minutes
Updates
Resolved
October 6, 2025 · 21:50 UTC
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
Investigating
October 6, 2025 · 03:05 UTC
During this time, buyers checking out via the ShopBase Marketplace payment (SMP) gateway may experience difficulties completing their payments due to an issue on the payment partner’s side.
Other payment gateways remain fully operational. We will provide an update once the incident is fully resolved.
Issue
October 6, 2025 · 02:57 UTC
We are investigating Checkout issues to understand the full impact and mitigate this problem.
More updates to follow shortly.
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