Investigating an issue with Api-Gateway

Major incident Storefront Storefront Home Page Storefront Collection View Storefront Product View Storefront Order Detail Storefront Catalog API Storefront Product Review Storefront Product Recommendation Storefront Domain Checkout Storefront Checkout Page Abandoned Checkouts - Email Payment Provider Fast Checkout
2026-01-10 02:25 UTC · 35 minutes

Updates

Investigating

The system is currently experiencing an issue at the API Gateway, resulting in some requests being unable to be processed or responding slowly and unstably.

January 10, 2026 · 03:00 UTC
Monitoring

A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.

January 10, 2026 · 02:56 UTC
Monitoring

The system has stabilized, and all services are operating normally.
We are continuing to monitor the API Gateway closely to ensure stability.
Further updates will be provided if necessary.

January 10, 2026 · 02:46 UTC

← Back