Storefront maybe inaccessible from some locations
Major incident Storefront Storefront Home Page Storefront Collection View Storefront Product View Storefront Order Detail Storefront Catalog API Storefront Product Review Storefront Product Recommendation Storefront domain Checkout Storefront Checkout Page2021-10-15 14:46 UTC · 4 hours, 3 minutes
ResolvedOctober 15, 2021 · 18:50 UTC
The incident is resolved, we will provide more details soon.
MonitoringOctober 15, 2021 · 18:45 UTC
We have applied a fix, everything is back to normal, sites are accessible from ALL locations now.
We’re still monitoring the incident, will provide an update soon.
InvestigatingOctober 15, 2021 · 17:53 UTC
We’ve identified the issue that is related to our IP address resolution, we’re rolling out an update.
The issue will likely be resolved within 1-2 hours.
InvestigatingOctober 15, 2021 · 14:48 UTC
The storefront is currently inaccessible from some locations (not all), we’re implementing a fix.