Storefront maybe inaccessible from some locations
Major incident
Storefront
Storefront Home Page
Storefront Collection View
Storefront Product View
Storefront Order Detail
Storefront Catalog API
Storefront Product Review
Storefront Product Recommendation
Storefront domain
Checkout
Storefront Checkout Page
2021-10-15 14:46 UTC
·
4 hours, 3 minutes
Updates
Resolved
October 15, 2021 · 18:50 UTC
The incident is resolved, we will provide more details soon.
Monitoring
October 15, 2021 · 18:45 UTC
We have applied a fix, everything is back to normal, sites are accessible from ALL locations now.
We’re still monitoring the incident, will provide an update soon.
Investigating
October 15, 2021 · 17:53 UTC
We’ve identified the issue that is related to our IP address resolution, we’re rolling out an update.
The issue will likely be resolved within 1-2 hours.
Investigating
October 15, 2021 · 14:48 UTC
The storefront is currently inaccessible from some locations (not all), we’re implementing a fix.
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