Investigating an issue with FPT Internet Provider in Viet Nam. Some services maybe affected locally in VietNam.
Minor incident
Storefront
Storefront Home Page
Storefront Collection View
Storefront Product View
Storefront Order Detail
Storefront Catalog API
Storefront Product Review
Storefront Product Recommendation
Storefront domain
Admin Dashboard
Chinese dashboard
2022-08-17 08:24 UTC
·
4 hours, 13 minutes
Updates
Resolved
August 17, 2022 · 12:38 UTC
This incident has been resolved.
Update
August 17, 2022 · 08:50 UTC
This incident will mostly affect Vietnam users using the FPT as their internet provider. In case merchants need access to the store while we working on this, please use https://1.1.1.1/
Monitoring
August 17, 2022 · 08:29 UTC
A fix is being implemented and we are monitoring the result. In this period, user with Vietnam IP may not be able to access store admin and storefront but rest assured international visitor still has access to online stores as normal. We will provide an update when the incident is resolved.
Investigating
August 17, 2022 · 08:26 UTC
We are investigating an issue with FPT Internet Provider in Viet Nam. More updates to follow shortly.
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